Self-service Technology for Hypermarket Checkout Stations
نویسندگان
چکیده
منابع مشابه
Exploring Self - Service Technology
Self-service technologies empower consumers to do things for themselves that they could not do before. In the case of consumers’ unsatisfactory encounters with self-service technologies, however, consumers feel powerless. Self-service technology powerlessness is defined as consumers’ feelings of SST dominance. To the authors’ knowledge, this construct has not been investigated previously in the...
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This paper is motivated by operating self service transport systems that flourish nowadays. In cities where such systems have been set up with bikes, trucks travel to maintain a suitable number of bikes per station. It is natural to study a version of the C-delivery TSP defined by Chalasani and Motwani in which, unlike their definition, C is part of the input: each vertex v of a graph G = (V,E)...
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Our research investigated whether the presence of an interface agent – or virtual assistant (VA) – in a self-service checkout context has behavioural effects on the transaction process during particular tasks. While many participants claimed to have not noticed a VA within the self-service interface, behaviour was still affected, i.e. fewer people made errors with the VA present than in the voi...
متن کاملEvaluation of a redesigned self-checkout station for wheelchair users.
Self-checkout is the emergent/emerging retail technology wherein users (shoppers) check out their own items using an interactive kiosk. A dramatic growth is anticipated in the prevalence of self-checkout systems in retail environments. A study was conducted to develop and evaluate a redesign of a self-checkout system with a focus on issues related to physical accessibility for wheelchair users....
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With a robust economic growth and a young population, Saudi Arabia has witnessed a high consumer demand in the food and grocery sector. This has led towards a transformation of its retailing industry from small and unorganised markets to palatial malls and hypermarkets. As the number of choices increases with the entry of new players, retailers need to understand customers’ perceptions of the q...
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ژورنال
عنوان ژورنال: Asian Social Science
سال: 2013
ISSN: 1911-2025,1911-2017
DOI: 10.5539/ass.v10n1p61